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Technical Service Manager

Date: Aug 5, 2022

Location: Shanghai Xinzhuang, CN

Company: Evonik Industries AG

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Technical Service Manager

The term of employment is limited to months.


Location: China : Shanghai Xinzhuang

Function: Innovation Management (R&D)

Career Level: Experienced professionals (2-5 years)

Legal Entity: Evonik Specialty Chemicals (Shanghai) Co., Ltd

Business Line: Oil Additives


What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click here to learn more about Evonik from our employees



  • Has full technical responsibility for formulation modification projects, and liaises with innovation as required. Initiates “smaller” polymer modification projects, interface with Performance Test Lab for test results on formulations, acts as key stakeholder in major R&D initiatives and projects.
  • Together with Marketing, articulates the value of drivers for area of applications at specific Customers/Markets and translates these into initiatives/projects
  • Interacts with innovation to translate the technical performance of the product (in terms of Tribology, performance testing, viscometrics) into a value-based solution for the customer.
  • Technical trainings for external distributors.
  • Drives initiatives and projects including the commercialization of new product/services, with customers that delivers on CM1 target within the current FY, 2-3 years beyond current FY and (for mid-term planning horizon) 4-5 years beyond current FY.
  • Supports sales activities by providing technical support to customers, including best choice of products and proposal for adequate sampling. 
  • Represents OA’s technical competency at technical conferences with presentations, papers and publications etc. Supports in the creation of technical literature.
  • Understands competitive challenges, specifically competitive technology and value proposition and compiles application data with regards to processes and products from customers, competitors and other sources.
  • Educates OA, customers and market on OA technologies for area of applications. 
  • Involves with industry committees where direct customers are involved.
  • Perform proper internal documentation of formulation studies for customers and support the buildup of a proper formulation database and detailed insights on a formulation know-how in order to continually improve OA’s formulation knowledge.
  • Possesses detailed application expertise on lubricant additives for individual market segments, and an awareness of development projects and initiatives with OEM (that impact on existing/market base)
  • Aligns with Sales and the Customer Service team on a cross functional Evonik approach to target customers/regions. Ensure service offered are aligned with Customer Segmentation approach of OA.
  • Supports manufacturing for quality issues that impact product specifications/performance, raw material substitutions, customer requested changes etc. 
  • Works with Product Management and on product related customer complaint.


  • At least M.Sc in Chemistry (polymer chemistry preferable, otherwise organic chemistry)
  • Minimum 4-5 years of working experience in the lubricant industry with good networking
  • Good to excellent oral and written communication skills in English language.
  • Excellent presentation skill, adept at customer or industry presentations at seminar or conferences
  • Good understanding of lubrication and tribology fundamentals
  • Cross cultural adaptability. Prior exposure to international working environment will be added advantage
  • Able to work both as a team as well as independently, depending on the assigned tasks
  • Good project management and stakeholder management skills
  • Highly self-motivated and proactiveness towards given responsibilities
  • Willingness to travel both domestically and regionally. Travelling of at least 2 weeks per month is expected    

Your Application

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Please note that Evonik will not accept any unsolicited application documents sent by staffing firms. Evonik works in conjunction with preferred service providers and will not pay any fee to staffing firms in the absence of an appropriate framework agreement. Should Evonik receive a candidate profile from a staffing firm with which it has no framework agreement, and should this candidate subsequently be considered in the recruitment process or offered employment, no claims from the staffing firm will be entertained in this regard.