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Customer Service Representative

Date: Feb 17, 2019

Location: Shanghai Xinzhuang, CN

Company: Evonik Industries AG

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Customer Service Representative

The term of employment is limited to months.


Location: China : Shanghai Xinzhuang

Function: Marketing & Sales

Career Level: Experienced professionals (2-5 years)

Legal Entity: Evonik Specialty Chemicals (Shanghai) Co., Ltd

Business Line: Methacrylates


What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click here to learn more about Evonik from our employees



  • Enter and process customer orders and ensure internal communication from order confirmation to invoicing
  • Monitor order confirmation and track order fulfillment and AR process
  • Update client on order status
  • Handle client enquiries, complaints and disputes in a professional manner
  • Trigger SAP invoicing after shipment of goods and forward to FS (China only)
  • Build and maintain good relationships with external customers by providing excellent service and advice
  • Liaise with internal department including Sales, Logistics, Warehousing, Finance and Accounting
  • Generate and handle SAP system orders
  • Generate regular activity reports
  • Perform clerical and administrative work


  • Bachelor degree in Trade or Business Administration
  • At least 2 years of work experience in Customer Service, trading or related areas
  • Experience in dealing with clients
  • Experience in working independently with limited supervision
  • Strong customer orientation with good communication, interpersonal and phone skill
  • A good command of spoken and written English with CET 6 and Chinese (other language skills to be defined according to country responsibility)
  • SAP experience is a must
  • Excellent communication skills and confident phone manners
  • Self-initiative and good team-player

Your Application

To ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at


Please note that Evonik will not accept any unsolicited application documents sent by staffing firms. Evonik works in conjunction with preferred service providers and will not pay any fee to staffing firms in the absence of an appropriate framework agreement. Should Evonik receive a candidate profile from a staffing firm with which it has no framework agreement, and should this candidate subsequently be considered in the recruitment process or offered employment, no claims from the staffing firm will be entertained in this regard.