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Customer Service Representative (Contractor)

Date: Apr 3, 2021

Location: Shanghai Xinzhuang, CN

Company: Evonik Industries AG

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Customer Service Representative

The term of employment is limited to 6 months.


Location: China : Shanghai Xinzhuang

Function: Logistics & Supply Chain Management

Career Level: Graduates (< 2 years)

Legal Entity: Evonik Specialty Chemicals (Shanghai) Co., Ltd

Business Line: Crosslinkers


What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click here to learn more about Evonik from our employees



  • Coordinating and executing customer service activities, including customer master data maintenance, order management, preparation of customs documentation, account recevialbes, customer communications, complaints and special handling tasks.
  • Achieving and maintaining customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment.
  • Participate in the resolution of complaints as required.
  • Building and maintaining Customer relationships by assisting Customers in placing orders efficiently, responding to inquiries on a timely basis, managing the Customers orders through the SAP system to meet Customer requirements and Evonik commitments, and communicating any changes in order status quickly to the Customer.
  • Comply with global, business, and department processes, procedures, and practices, including Basic Safety Process, Product Stewardship, and regulatory requirements.
  • Coordinate and maintain effective communications with Sales, Business Area, Cross Functional Groups, and third parties like forwarders, warehouses and custom offices, concerning Customer requirements, issues, feedback (commercial), etc. as appropriate.
  • Issue credit / debit notes if required (in addition to normal invoicing)
  • Obtain required forms and documentation from Customers (e.g. Tax Exempt Certificates, Permits, etc.
  • Participation in Departmental, Business team, and cross functional team meetings to acquire knowledge of the Supply Chain, department interdependencies, key business strategies and objectives, etc.


  • Bachelor’s Degree in Trade or Business Administration
  • Ability to demonstrate strong problem solving skills, good organizational skills, excellent interpersonal and communication skills (verbal, written, and listening), and strong focus on data quality
  • Ability to work in a fast paced and dynamic team environment
  • Minimum of 2-3 years of customer service related experience
  • Customer service experience in the chemical industry desired
  • Fluent oral and written English
  • Experineces with SAP is preferred

Your Application

To ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at https://careers.evonik.com.


Please note that Evonik will not accept any unsolicited application documents sent by staffing firms. Evonik works in conjunction with preferred service providers and will not pay any fee to staffing firms in the absence of an appropriate framework agreement. Should Evonik receive a candidate profile from a staffing firm with which it has no framework agreement, and should this candidate subsequently be considered in the recruitment process or offered employment, no claims from the staffing firm will be entertained in this regard.