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Customer Service Representive

Date: Jan 8, 2019

Location: Shanghai Xinzhuang, CN

Company: Evonik Industries AG

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See what chemistry can do for your career: careers.evonik.com


Exploring opportunities. Growing together.

 

VACANCY REFERENCE NUMBER 114493
 

Customer Service Representive

The term of employment is limited to 6 months.

 

Location: China : Shanghai Xinzhuang

Function: Marketing & Sales

Career Level: Experienced professionals (2-5 years)

Legal Entity: Evonik Specialty Chemicals (Shanghai) Co., Ltd

Business Line: Comfort & Insulation

 

What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click here to learn more about Evonik from our employees

 

RESPONSIBILITIES

  • Order Management (External Customer)
  • Ensure all sales orders are taken and processed accurately and efficiently as well as ensure order processing is fully in compliance with Evonik policies and related international and national governing law and regulations. Meet and exceed customer expectations through successful customer relationship. Realize and anticipate how events and trends are likely to affect the customer’s future needs and satisfaction. Meet the demand of customer requirements through appropriate sense of urgency, with competing priorities.
  • Order Management and follow up (Inter-company Purchase Order)
  • Ensure all types of inter-company purchase orders are taken and processed accurately and efficiently as well as ensure order processing operation is fully in compliance with Evonik policies and related international and national governing law and regulations.
  • Delivery coordinator with Production Team, Warehouse and Logistic Team, local and export business
  • Customer Complaint
  • Ensure all customer complaints are documented and followed up according to complaint coordinator’s advice. Improve customer’s satisfaction.
  • Others
  • Assist Sales team to ensure healthy AR performance as required by business team.
  • Assist Sales team to collect original both signed order confirmation/ order contract as required by business team.
  • 3) Other tasks assigned as needed.
 

REQUIREMENTS

  • Customer and Result orientation               
  • Strong Communication and collaboration skills
  • Skilled in Excel and Power Point
  • Good oral and written English
  • Working experience in customer service function is a must.
  • Experience in SAP environment is a must
  • At least 3-5 years working experience as customer service in the industrial field
  • Bachelor or above, major in management, logistics or related
 

Your Application

To ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at https://careers.evonik.com.

VACANCY REFERENCE NUMBER 114493

Please note that Evonik will not accept any unsolicited application documents sent by staffing firms. Evonik works in conjunction with preferred service providers and will not pay any fee to staffing firms in the absence of an appropriate framework agreement. Should Evonik receive a candidate profile from a staffing firm with which it has no framework agreement, and should this candidate subsequently be considered in the recruitment process or offered employment, no claims from the staffing firm will be entertained in this regard.