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Customer Service Representative

Date: Jun 12, 2021

Location: Parsippany, NJ, US

Company: Evonik Industries AG

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Customer Service Representative


Location: United States : Parsippany, NJ

Function: Procurement

Career Level: Senior professionals (> 5 years)

Legal Entity: Evonik Corporation

Business Line: Silica


What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click here to learn more about Evonik from our employees

Responsible for the successful handling and processing of domestic, imported and export orders from customer order placement through invoicing.  



  • Coordinates the placement of customer orders. Tasks include: order entry, processing, tracking, billing and follow up to make sure customer requirements are met. Review inventory to ensure on time deliveries.
  • Maintain feedback loop with Sales and Marketing managers as well as Supply Chain to ensure focused consistent service to customers.
  • Ensure customer satisfaction by properly identifying and meeting their requirements. Capture, input and investigate non-conformances/customer complaints ensuring that corrective action steps are determined and implemented.
  • Communicates frequently with logistics, distributors and sales representatives.
  • Maintain accurate and current information as it relates to current and anticipated customer requirements. 
  • Communicate product, pricing, availability, delivery and certificate of analysis information to customers.
  • Monitor customer credit information in conjunction with Accounts Receivables department. Follow up on customer short pays. 
  • Maintain system master files for customers, customer requirements, pricing, rebates, and commissions.
  • Responsible for weekly and monthly reports as directed.
  • Provide back up for other customer support functions as needed.





  • Bachelor Degree preferred and 2 years comparable business experience
  • Excellent communication and interpersonal skills
  • SAP Required
  • Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
  • Understanding of Logistics/Operations and impact to fulfilling customer’s orders
  • Ability to work independently under limited supervision and demonstrate a high degree of personal accountability.
  • Ability to make decisions and recommendations within authorized parameters.



Your Application

To ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at https://careers.evonik.com.


Evonik Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, national origin, disability status, protected veteran status or any other legally protected status.

Please note that Evonik will not accept any unsolicited application documents sent by staffing firms. Evonik works in conjunction with preferred service providers and will not pay any fee to staffing firms in the absence of an appropriate framework agreement. Should Evonik receive a candidate profile from a staffing firm with which it has no framework agreement, and should this candidate subsequently be considered in the recruitment process or offered employment, no claims from the staffing firm will be entertained in this regard.

Nearest Major Market: New York City
Nearest Secondary Market: Newark