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Customer Service Representative

Date: Nov 16, 2020

Location: Parsippany, NJ, US

Company: Evonik Industries AG

Discover a world of opportunities. #HumanChemistry

See what chemistry can do for your career: careers.evonik.com


Exploring opportunities. Growing together.

 

VACANCY REFERENCE NUMBER 135478
 

Customer Service Representative

 

Location: United States : Parsippany, NJ

Function: Overall Supporting Function

Career Level: Experienced professionals (2-5 years)

Legal Entity: Evonik Corporation

Business Line: High Performance Polymers

 

What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click here to learn more about Evonik from our employees

The position provides customer and sales support. The tasks  are to plan and coordinate customer order processing as well as to assist sales with developing existing, new and planned supplier customer business relationships.

 

RESPONSIBILITIES

  • Applies knowledge of the assigned business areas to efficiently and accurately plan and coordinate customer orders, credits, complaints, returns, sample requests and request for product information.
  • Plans and coordinates delivery dates with customers based on product availability
  • Plans and coordinates shipments with overseas logistics personnel
  • Tracks and traces order ship date, customs clearance and delivery date for customer deliveries directly from overseas plants using SAP and Excel tracking sheets
  • Coordinates order logistics with external warehouse personnel to meet customer and sales expectations
  • Responds to customer inquiries
  • Provides support to the Commercial Team in an effort to develop business relationships and promote sales
  • Performs a variety of duties to facilitate the flow of information to customers, sales, marketing and various other internal and external service providers
  • Maintains customer master data in support of the account requirements
  • Participate in projects / initiatives, training of new employees, covering for other team members
 

REQUIREMENTS

  • H.S. diploma or equivalent, Bachelor's degree preferred
  • 2+ years of experience minimum within Customer Service, Logistics, or Supply Chain
  • Chemical industry experience preferred, or experience in a similar industry
  • Proficient user of Microsoft products:  Excel, Outlook, Power Point, Word
  • SAP experience preferred
  • Excellent organizational skills with ability to prioritize
  • Excellent verbal and written communication skills
  • Clear voice, Professional tone
  • Ability to work in a team environment
 

Your Application

To ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at https://careers.evonik.com.

VACANCY REFERENCE NUMBER 135478

Evonik Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, national origin, disability status, protected veteran status or any other legally protected status.

Please note that Evonik will not accept any unsolicited application documents sent by staffing firms. Evonik works in conjunction with preferred service providers and will not pay any fee to staffing firms in the absence of an appropriate framework agreement. Should Evonik receive a candidate profile from a staffing firm with which it has no framework agreement, and should this candidate subsequently be considered in the recruitment process or offered employment, no claims from the staffing firm will be entertained in this regard.
 


Nearest Major Market: New York City
Nearest Secondary Market: Newark