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IT Applications Process Services - Sales and Trade Compliance (SAP SD)

Date: Jul 5, 2022

Location: Kuala Lumpur, MY

Company: Evonik Industries AG

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IT Applications Process Services - Sales and Trade Compliance (SAP SD).


Location: Malaysia : Kuala Lumpur

Function: IT

Career Level: Experienced professionals (2-5 years)

Legal Entity: Evonik Malaysia Sdn. Bhd.

Business Line: IT


What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click here to learn more about Evonik from our employees



  • Reviews and discusses open incidents to determine who and how the incidents should be handled.
  • Reviews recently closed incidents to determine if the incidents could have been handled better.  If so, implement corrective action for the future.
  • Reviews the status of existing knowledge articles for the relevant process.  Follows-up with authors / reviewers as needed in cases where target dates are missed.  Proposes additional ideas for knowledge articles and assigns authors, reviewers and target dates.  Publicizes the publication of new knowledge articles.
  • Identifies areas with high support requirements and proposes ideas for improvement.
  • Identifies areas where there is a need for knowledge transfer workshops, to enable the 1st and/or 2nd level support teams to support an existing or new processes and solutions.  Help organize and schedule the workshops.
  • Analyzes and documents on a monthly basis, the support level provided by the Process Support team and on the publication of knowledge articles for the processes where they are the assigned Process Team Partner.  Takes corrective action to ensure that the Process Support team is reaching the established KPIs in terms of support and publication of Knowledge Articles.
  • Using the problem management process, assists with identifying the root cause of problems and monitors the progress of the resolution of such problems. 
  • Provides ad hoc training to end-users on Evonik best practice solutions.


  • Solid understanding of business processes of Sales and Distribution including Sales Orders, Pricing, Billing and Credit Management
  • Knowledge on SAP SD module integration with other modules i.e. MM and FI.
  • Well versed SAP SD Master Record (Customer Master, Material Master, Info Records) and understanding of Text Control, Output Determination, Scheduling and Outline Agreement
  • Enthusiastic to work on rotation shifts (24/5), ROTA changes on monthly basis
  • University degree, preferably in the field IT, Business, Engineering or a comparable education
  • Good analytical and learning skills, ability to understand complex situations
  • Strong communication skills in both written and speaking. 
  • A team player, meticulous, able to work under pressure and tight deadlines. 
  • Service oriented and ability to travel for SAP know how transfer
  • Good communications skills both verbal and written in English. 

Your Application

To ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at

Please address your application to Amy Andrew. 


Please note that Evonik will not accept any unsolicited application documents sent by staffing firms. Evonik works in conjunction with preferred service providers and will not pay any fee to staffing firms in the absence of an appropriate framework agreement. Should Evonik receive a candidate profile from a staffing firm with which it has no framework agreement, and should this candidate subsequently be considered in the recruitment process or offered employment, no claims from the staffing firm will be entertained in this regard.