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Customer Service Representative

Date: Jan 15, 2022

Location: Jakarta, ID

Company: Evonik Industries AG

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Customer Service Representative


Location: Indonesia : Jakarta

Function: Logistics & Supply Chain Management

Career Level: Experienced professionals (2-5 years)

Legal Entity: PT. Evonik Indonesia

Business Line: Animal Nutrition


What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click here to learn more about Evonik from our employees


The principal accountabilities of the Customer Service Representative are to perform order administration duties and ensure that customer order requests are processed on a timely and efficient basis. This position will be responsible for supporting Indonesia markets.



  • Responsible for complete order to cash process.
  • Process customer orders using SAP system.
  • Take charge of outbound shipping and logistics.
  • Provide sales support to designated delivery areas in cost efficient manner.
  • Attend to customer complaints.
  • Handle customer request for samples.
  • Follow up customer payment.
  • Support Sales in meeting forecast accuracy target.  
  • Liaise with colleagues from Regional-CS, Sales & Marketing, Account Receivables, Credit & Legal teams to follow up on credit and logistics matters.


  • At least 3 years of work experience in an MNC environment.
  • Sound knowledge in logistics and sales process.
  • Good team player, able to work independently and takes initiative to resolve issues.
  • Meticulous, organized and possesses positive attitude. 
  • Good communication and interpersonal skills. 
  • Fluency in spoken and written English.

Your Application

To ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at https://careers.evonik.com.

Please direct your application to Franklin Foo.


Please note that Evonik will not accept any unsolicited application documents sent by staffing firms. Evonik works in conjunction with preferred service providers and will not pay any fee to staffing firms in the absence of an appropriate framework agreement. Should Evonik receive a candidate profile from a staffing firm with which it has no framework agreement, and should this candidate subsequently be considered in the recruitment process or offered employment, no claims from the staffing firm will be entertained in this regard.