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Customer Service Representative

Date: May 3, 2021

Location: Greensboro, NC, US

Company: Evonik Industries AG

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Customer Service Representative


Location: United States : Greensboro, NC

Function: Logistics & Supply Chain Management

Career Level: Experienced professionals (2-5 years)

Legal Entity: Evonik Performance Materials GmbH

Business Line: Baby Care


What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click here to learn more about Evonik from our employees

A person who has exhibited a capable command of CSR duties with SAP experience and demonstrated confidence. The primary responsibility consists of providing sales service support to internal & external customers; (a) manage customer orders from receipt to shipment & invoicing (including product and samples), (b) communicating the needs of our customers internally to, but not limited to, BU/BL management, Supply Chain, production, and logistics, (c) oversee customer interaction and assisting in any problem areas as needed, (d) serve as key conduit/communicator between sales team and respective customers internal & external via emails, telephone, etc. where needed or assigned. This position will also encompass tactical responsibilities as well as the per functionary transactional duties.



•    Provide customer service - accepting and amending all orders. 
•    Maintenance of databases including successfully entering orders in SAP [process customer orders immediately upon receipt of order via fax, mail or phone]. 
•    Daily review of open orders to ensure customer requirements, deliveries, and specifications are met. 
•    Customer relations including problem resolution phone, fax, email, or in person plus new customer processing.
•    Assist Sales Representatives & Sales Support in communicating directly with customer via email, telephone, etc., as assigned. Follow up with customers and sales force, Creasorb, within 24 hours.
•    Maintain oversite of pricing matrix within SAMACO. Communicate pricing to Sales Rep and Sales & Marketing Specialist in timeframe required.
•    Provide backup/coverage to other members of the customer service team when needed [vacation, sick time, etc.].
•    Additional duties can include maintaining inventory at consignment customer locations. Assist with month-end closing activities. Additionally, may include testing or upgrades & changes within SAP. May also include order entry for international orders, in-house
•    Creation of credit and debit memos; Process customer credits/debits within 24 hours. Communicate actions to responsible parties [Sales, Accounting, Management etc.] in a timely manner.
•    Enter customer complaints into SAP. Process service complaints and return authorizations within 24 hours. Communicate actions to responsible parties [CSR Manager, Sales, QC, Accounting, etc.] in a timely manner.
•    General administrative support; organize and maintain files and workstation in neat, professional manner. Assist Sales and marketing
with business data as needed. Provide assistance in training new CSR's.




•    High school diploma or equivalent 
•    At least 3 years experience in customer service. Must be familiar with standard concepts, practices and procedures within sales and marketing fields
•    Must have high level of interpersonal skills. Must have negotiation skills, problem solving, skills, demonstrated oral & written skills, demonstrated ability to handle multiple tasks simultaneously in a fast paced environment, and the ability to work independently and as a contributory team member. A high degree of creativity and latitude is expected.
•    Knowledge of printers, faxes, and general office equipment necessary
•    Knowledge of and/or the ability to learn a variety of computer software applications in database, and presentation software (MS Word, Excel, Access, PowerPoint); SAP and CRM Preferred



Your Application

To ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at https://careers.evonik.com.


Evonik Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, national origin, disability status, protected veteran status or any other legally protected status.

Please note that Evonik will not accept any unsolicited application documents sent by staffing firms. Evonik works in conjunction with preferred service providers and will not pay any fee to staffing firms in the absence of an appropriate framework agreement. Should Evonik receive a candidate profile from a staffing firm with which it has no framework agreement, and should this candidate subsequently be considered in the recruitment process or offered employment, no claims from the staffing firm will be entertained in this regard.

Nearest Major Market: Greensboro