Customer Service Representative

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VACANCY REFERENCE NUMBER 155400
 

Customer Service Representative

Location: United States : Allentown, PA

Function: Logistics & Supply Chain Management

Career Level: Experienced professionals (2-5 years)

Legal Entity: Evonik Corporation

Business Line: Comfort & Insulation

What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click here to learn more about Evonik from our employees

The Customer Service Rep (CSR) position is responsible to ensure customer orders, complaints and inquiries are processed timely, accurately, and efficiently.  Customer Service Representatives (CSR) are a primary contact (along with Sales) for existing and prospective Comfort & Insulation customers in the specialty chemical industries.

RESPONSIBILITIES

Order Management:

• Coordinating and executing customer service activities, including order management, customer communications, complaints and special handling tasks, including but not limited to consignment, bulk 3rd party blind shipments, distributor management
• Achieving and maintaining customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment
• Building and maintaining customer relationships by assisting customers in placing orders efficiently, providing instructions on the use of E-Commerce tools, responding to inquiries on a timely basis, managing customer orders through the SAP system to meet customer requirements and C&I commitments and communicating any changes in order status quickly to the customer.
• Coordinate and maintain effective communications with Sales, Business Functions and Cross Functional Groups concerning customer requirements, issues, feedback, as appropriate
• Experienced senior CSRs provides training, guidance and mentoring to less experienced CSRs
• Proficient in order management processes and systems/tools

Administrative:

• Obtain required forms and documentation from Customers (e.g. tax certificates, credit apps etc.)
• Participate in departmental, business team and cross-functional team meetings to acquire knowledge of supply chain, department interdendencies, key business strategies & objectives.

REQUIREMENTS

• High School  education diploma, general education degree or equivalent – some college studies preferred
• Minimum of 2-3 years of customer service related experience
• Customer service experience in chemical industry desired
• Experience is SAP, Excel, Power Point & Word desired

Your Application

To ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at https://careers.evonik.com.

VACANCY REFERENCE NUMBER 155400

Evonik Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, national origin, disability status, protected veteran status or any other legally protected status.

Please note that Evonik will not accept any unsolicited application documents sent by staffing firms. Evonik works in conjunction with preferred service providers and will not pay any fee to staffing firms in the absence of an appropriate framework agreement. Should Evonik receive a candidate profile from a staffing firm with which it has no framework agreement, and should this candidate subsequently be considered in the recruitment process or offered employment, no claims from the staffing firm will be entertained in this regard.