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Customer Service Representative

Date: Feb 5, 2019

Location: Allentown, PA, US

Company: Evonik Industries AG

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See what chemistry can do for your career: careers.evonik.com


Exploring opportunities. Growing together.

 

VACANCY REFERENCE NUMBER [[115256]]
 

[[Customer Service Representative]]

The term of employment is limited to months.

 

Location: [[Allentown, PA]]

Career Level: [[2-5]]

Legal Entity: [[Evonik Corporation ]]

Business Line: [[Crosslinkers]]

 

What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click here to learn more about Evonik from our employees

 

 

 

RESPONSIBILITIES

 

 

  • Coordinating and executing customer service activities, including order management, customer communications, complaints and special handling tasks
  • Achieving and maintaining customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment
  • Building and maintaining customer relationships by assisting customers in placing orders efficiently, providing instructions on the use of E-Commerce tools, responding to inquiries on a timely basis, managing customer orders through the SAP system to meet customer requirements and Crosslinkers commitments and communicating any changes in order status quickly to the customer
  • Coordinate and maintain effective communications with Sales, Business Lines and Cross Functional Groups concerning customer requirements, issues, feedback (Commercial) etc., as appropriate
  • Export CSR (in addition to above core responsibilities):

    Manage Export specific (documentation) requirements

    Preparation of customs/legalization documents

    Coordinate and maintain effective communication with third parties like forwarders, warehouses and custom offices

    Coordinate import orders to domestic region

  • Fields phone calls, faxes, e-mails, web-technology and applies knowledge of assigned product lines to efficiently and accurately process customer orders, export intercompany orders, credits, complaints and returns. Ensures that documentation is complete and has been processed as per country requirements.
  • Responds to customers, Marketing and Sales inquiries concerning product shipping dates, availablility, pricing and overall order status.
    Contacts customers regarding past due invoices and short paid invoices in an effort to reduce the customer’s average days delinquent and improve net working capital.
  • Negotiates product delivery dates with customers based on projected product availability.  Follows appropriate country requirements for airfreights and seafreights

     

  • Coordinates order logistics with plant and warehouse personnel to meet the customer’s delivery expectations.  Sales order follow up with Freight
  • Forwarder to ensure booking confirmations, sailing confirmations and documentation are received within established service level agreements. 
  • Sales order follow-up with Freight Forwarder to insure timely booking confirmations, sailing advices and documentation.
  • Tracks, traces orders as requested and initiates the filing of a freight claims when warranted. 
  • Maintains customer master data in support of an account’s requirements and profile.
  • Performs a variety of duties to facilitate the flow of information to customers, sales, marketing and various other internal service groups.

  • Submit AES filing for shipments to Mexico with value over $2500.00
  • Assist other regions when possible for export orders and testing

  • May participate in the training and orientation of new employees

  • Obtain required forms and documentation from customers (e.g. Permits, Tax Certificates, etc.)

  • Participate in departmental, business team and cross functional team meetings to acquire knowledge of the supply chain, department interdependencies, key business strategies and objectives

 

REQUIREMENTS

  • High School Education diploma, general education degree or equivalent, some college studies preferred or equivilant experience
  • Minimum of 2-3 years of customer service related experience, experience in export preferred.
  • Logistics experience with import/export operations and rail and tank movements.
  • Capable of using the most common office software.
  • SAP experience
  • Ability to multi-task and work in a fast-paced environment.
  • Excellent organizational skills.
  • Excellent verbal and written communication skills
 
 

Your Application

To ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at https://careers.evonik.com.

 

VACANCY REFERENCE NUMBER [[115256]]

 

Evonik Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, national origin, disability status, protected veteran status or any other legally protected status.

 

Please note that Evonik will not accept any unsolicited application documents sent by staffing firms. Evonik works in conjunction with preferred service providers and will not pay any fee to staffing firms in the absence of an appropriate framework agreement. Should Evonik receive a candidate profile from a staffing firm with which it has no framework agreement, and should this candidate subsequently be considered in the recruitment process or offered employment, no claims from the staffing firm will be entertained in this regard.
 


 


Nearest Major Market: Allentown